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FREQUENTLY ASKED QUESTIONS
Can I modify or cancel my order after it has been placed?
We process orders quickly to ensure you receive your items as soon as possible. If you need to modify or cancel an order, please contact us immediately at hello@petluxury.shop. We will do our best to accommodate your request if the order has not yet been processed or shipped.
What are your shipping options and how much do they cost?
Pet Luxury is proud to offer FREE worldwide shipping on all orders, with no minimum purchase required.
How long will it take to receive my order?
Delivery times vary depending on your location and the shipping method:
Standard International Shipping: 7-21 business days
Orders are typically processed within 1-3 business days. You will receive a shipping confirmation email with a tracking number once your order has been dispatched.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to the carrier's website. You can use this information to track the progress of your delivery.
What is your return policy?
We offer a 30-day return policy from the date of delivery. To be eligible for a return, items must be in their original, unused condition with all original packaging and tags intact.
How do I return an item?
To initiate a return, please email us at hello@petluxury.shop with "Return Request" in the subject line, along with your order number and the reason for the return. We will provide you with a prepaid return shipping label and instructions on how to send your item back to us. Return shipping is completely FREE.
What kind of products do you sell?
We offer a curated selection of luxury products for dogs and cats, including toys, beds, travel accessories, walking gear, apparel, and feeding solutions. All of our products are thoughtfully designed with a focus on quality, comfort, and timeless style.
How do I know your products are safe for my pet?
At Pet Luxury Shop, we are committed to offering only the highest quality products that meet our rigorous standards for safety and durability. We source our products from trusted manufacturers and ensure that materials and specifications are clearly listed for each item.
How can I get in touch with customer service?
Our customer service team is available 24/7 to assist you. You can reach us by email at hello@petluxury.shop. We strive to respond to all inquiries within 24 hours.We hope this FAQ has been helpful.
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